Frequently asked questions
What is home-based care?
Home-based care is personalised health and support services provided in the comfort of your home. It can include assistance with daily activities, medical care, rehabilitation, or companionship — depending on your needs.
Who can benefit from home-based care?
- Elderly individuals who need extra support
- People recovering from surgery or illness
- Individuals with chronic conditions or disabilities
- Patients needing palliative or end-of-life care
- Anyone who prefers care at home instead of in a facility
What services do you provide?
Our services may include:
- Personal care (bathing, dressing, grooming)
- Medication reminders or administration
- Vital sign monitoring
- Mobility and exercise assistance
- Wound care
- Meal preparation
- Companionship and emotional support
- Light housekeeping related to patient care
Are your caregivers qualified?
Yes. All our caregivers are trained, vetted, and experienced. We verify qualifications, conduct background checks, and ensure continuous professional development.
Can I choose my caregiver?
We match you with a caregiver based on your needs, preferences, and personality. If you ever feel the match is not right, we can arrange a change.
How do you ensure privacy and confidentiality?
We strictly follow POPIA (Protection of Personal Information Act) guidelines. Your personal and medical information is kept secure, and only authorised staff can access it.
How flexible are your care packages?
We offer short-term, long-term, and 24/7 care. You can adjust the schedule or type of care as your needs change.
How do I arrange for home-based care?
You can contact us via phone, email, or our website. We’ll schedule an initial assessment to understand your needs and create a personalised care plan.
What areas do you serve?
We currently provide services in Gauteng, Free State, Limpopo, North West.
How much does it cost?
Costs depend on the type, duration, and frequency of care needed. After your assessment, we’ll provide a clear quotation with no hidden fees.
What if my needs change?
We review your care plan regularly. If your health condition or preferences change, we can adjust your services quickly.
Do you provide emergency care?
Yes. We can arrange urgent care if needed, depending on availability. For medical emergencies, we will also assist in contacting emergency services.