Privacy Policy

Effective Date: 04/01/2021
Company Name: Rebec Mas Group

At Rebec Mas Group, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act (POPIA) and other applicable laws.

  1. Information We Collect

We may collect the following types of personal information:

  • Identification details: Full name, ID/passport number, date of birth.
  • Contact details: Phone number, email address, physical address.
  • Health information: Medical history, treatment plans, prescriptions (only with your consent).
  • Payment details: Banking information, invoices, and payment records.
  • Employment details: For caregivers and staff — work history, qualifications, and references.
  1. How We Collect Your Information

We collect personal information when:

  • You or your family members contact us for care services.
  • You complete our service agreements or forms.
  • You use our website or social media pages.
  • We liaise with healthcare providers or insurers (with your permission).
  1. Why We Collect Your Information

We process your personal information for the following purposes:

  • To provide you with quality home-based care services.
  • To communicate with you regarding your care plan and needs.
  • To comply with legal and medical requirements.
  • For billing, payment, and record-keeping purposes.
  • For staff recruitment, training, and management.
  1. Sharing of Your Information

We will never sell your personal information. We may share it only with:

  • Healthcare professionals involved in your care.
  • Medical aid schemes or insurers (when applicable).
  • Regulatory authorities when required by law.
  • Our approved service providers who assist in delivering our services (bound by confidentiality agreements).
  1. Storage and Protection of Your Information
  • All personal records are stored securely, either in locked physical files or encrypted digital systems.
  • Access is restricted to authorised staff only.
  • We take reasonable measures to prevent loss, misuse, unauthorised access, or disclosure of your information.
  1. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Correct or update your personal details.
  • Withdraw your consent for us to process your information (where applicable).
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your privacy rights have been violated.

Information Regulator Contact:
Website: https://www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated to you directly.

  1. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Rebec Mas Group
Email: info@rebecmasgroup.co.za
Phone: 012 004 1188
Address: Plot 122,Achilles road
Zwavelpoort, Pretoria, 0081

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